Axiom 9: No Score, No Game
Steve's e-commerce axiom series continues with "no score, no game": why every department needs objective metrics, not just sales, to actually be managed.
Steve Simonson
On-air link:awesomers.com/224
Show notes
This axiom, coined by Steve's partner Michael Pinkowski, is simple: if you can't quantify something in your business, you can't really manage it. Steve applies it beyond the obvious sales and marketing contests to less flashy functions like a claims department.
He walks through how a claims team can be measured on saves and resolution time, not just refunds issued, turning a cost center into something trackable and improvable. A short, concrete episode for anyone running a department without clear metrics.