Chatbots for Amazon Sellers

ChatBots for Amazon Sellers

Plus Top 8 related ChatBot questions for ecommerce companies...

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PODCAST SHOW NOTES

1) What are chatbots?

Chatbots are pieces of technology that help respond LIVE to customer interactions. The engagement between a chatbot and a user is very high and the opportunity to create unique and wonderful experiences exists right now.

2) How can chatbots improve customer service?

Chatbots will be able to answer basic customer inquiries and even supply transaction-related data on a LIVE and INTERACTIVE basis. Additionally, chatbots can be triggered using marketing flows to help qualify and segment customers which brings higher custom experiences to each user which can then lead to more sales and happy customers.

3) What are the best chatbot tools?

For Amazon FBA Sellers the clear advantage goes to SellerChatBot with ManyChat also offering some high functionality. A specialized, yet the unlimited solution can be had for less than 70USD per month. There are other platforms including chatfuel, Aivo, Botsify, ChattPeople, Flow XO, Imperson, and more.. Before you know what the best solution is you must first ask yourself what is the purpose of your chatbot. If you need AI features or NLP (Natural Language Processing) to help manage large volumes on your own website you should look for more specialty types of solutions. Enterprise-level chatbots can cost 2,000 - 20,000+ per month for the highest levels of volume and technology.

4) Do Chatbots work with Zapier?

Manychat is one example of using the zapier integration to help it bridge data gaps that may exist. For example, if you are an Amazon seller and you want to launch a new product using chatbots you may choose to distribute one-time use coupons so that customers can get a special offer. Manychat does not have this function built-in so you must use zapier to connect to a google spreadsheet and then paste the codes into the spreadsheet and let zapier distribute those back to manychat. SellerChatBot which offers Amazon FBA Seller features that have coupon code distribution and keyword distribution built-in.

5) Do Chatbots work for eCommerce?

Some live chat driven software that allow customer service agents to chat with customers also have a programmable chatbot mode to allow some questions to be answered automatically. The best systems integrate with the CRM to track all customer correspondence with the chatbot so that your marketing and sales teams can see the interactions between customers and humans or artificial intelligence.

6) What are some chatbot examples?

For the super-secret KevinandSteve.com project we created a bot flow that allows customers to get into the bot list so they can stay informed as we start to share the details about this important project.

To check out that Facebook messenger bot flow go here: https://m.me/2511879378853219?ref=5c8831a52d74ce0a039e6db9

7) What can ChatBots do?

Bots can help with marketing, sales, customer service, and more. Overall bots can provide lines of communication that originate from pre-programmed flows or AI and NLP processing when they are connected to an ERP system. Chatbots can create a series of messages that can lead to customer interactions that can help your sales, ranking, and reviews if you treat customers really well, you have great products, and you set up the right engagements.

8) What is the best chatbot for an Amazon Seller (or FBA marketplace seller)?

Although we admit some bias, the simplicity of sellerchatbot makes this solution the clear winner for any Amazon FBA seller. The fact that sellerchatbot can integrate with manychat as well for the really cool viral features like the wheel of fortune, magic 8 ball, and other innovative solutions makes it a clear winner for FBA sellers around the world. The fact that basic bots are built-in for amazing functions like product pre-launch; search, find, buy; review requests, velocity sales, and a VIP/Deals Club with only tiny modifications you can have a bot live in 5 minutes!

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** Disclosure: Steve is an investor in the www.sellerchatbot.com company.